Q: What is SHITAXI?

A: SHITAXI is a premium limited-edition loungewear brand from Rajkot, Gujarat. We make exclusive nightwear and loungewear for women and kids — with each design manufactured in only 2 to 3 pieces. Once a design sells out, it is retired forever and never restocked.

Q: What makes SHITAXI different from other loungewear brands?

A: Most loungewear brands mass-produce thousands of copies of the same design. At SHITAXI, we make only 2 to 3 pieces per design and only 1 piece per size. Once your size is sold, that design retires permanently. No brand in India does this for affordable loungewear.

Q: Where is SHITAXI based?

A: We are based in Rajkot, Gujarat, India. All our designs are created and quality-checked here before being shipped across India.

Q: Do you have a physical store?

A: Yes We have Also a physical store at Rajkot. We are Also online, shipping across all of India. Browse our full collection at www.shitaxi.com and follow @shitaxi_ on Instagram for new drop announcements.

Products & Sizing

Q: What products does SHITAXI sell?

A: We sell women's loungewear co-ord sets, kids' nightwear and pyjama sets, long oversized T-shirts for women, and coordinated family sets. Prices start at Rs. 299 for kids and Rs. 649 for women.

Q: What sizes do you offer for women?

A: We offer sizes M To 3XL AND 4XL & 6XL Because each design has only 1 piece per size, sizes sell out quickly. We recommend ordering as soon as you spot something you love.

Q: What sizes do you offer for kids?

A: Kids nightwear is available in: 2–4 years, 4–6 years, 6–8 years, and 8–10 years. Size details are listed on each product page.

Q: How do I choose the right size?

A: Each product page includes a size chart. For women, if you are between sizes, go up one size for a relaxed loungewear fit. For kids, pick your child's current age group or go one size up for longer wear.

Q: What fabric do you use?

A: We use premium quality fabrics including — soft, breathable, and skin-friendly. Cotton sinker is a knitted cotton that is slightly stretchy and gets softer with every wash. Fabric details are listed on each product page.

Q: Will a design ever be restocked?

A: Never. Each design is made in only 2 to 3 pieces and 1 piece per size. Once all sizes are sold, the design is permanently retired. We never restock or reproduce any design. This is our core promise.

Q: Can I request a custom order?

A: We do not offer custom orders at this time. Follow us on Instagram @shitaxi_ and WhatsApp 8000024952 to be first to know about new drops.

Ordering & Payment

Q: How do I place an order?

A: Visit www.shitaxi.com, browse the collection, select your size, and add to cart. Proceed to checkout, fill in your details, choose your payment method, and confirm. Done!

Q: Do you offer Cash on Delivery (COD)?

A: Yes! COD is available across all of India on all products. No prepayment required — you pay when your order arrives at your door.

Q: What payment methods do you accept?

A: We accept Cash on Delivery (COD), UPI (Google Pay, PhonePe, Paytm), credit and debit cards, and net banking. All online payments go through a secure payment gateway.

Q: Can I cancel or modify my order?

A: We process orders quickly. WhatsApp us at 8000024952 as soon as possible if you need to change or cancel. We will help if the order has not shipped yet. Once shipped, orders cannot be modified.

Shipping & Delivery

Q: Do you ship across India?

A: Yes! We ship to all pin codes across India including Tier 1, Tier 2, and Tier 3 cities. WhatsApp us at 8000024952 if you are unsure about delivery to your area.

Q: How long does delivery take?

A: Standard delivery takes 5 to 7 business days from the date of dispatch. Delivery times may vary slightly based on your location.

Q: How do I track my order?

A: Once dispatched, you will receive a tracking link via SMS or email. You can also track at www.shitaxi.com/track-order using your order ID, or WhatsApp us at 8000024952 for help.

Q: What are the shipping charges?

A: Shipping is free on all orders across India. No minimum order value required.

Returns & Exchanges

Q: What is your return policy?

A: We accept returns within 7 days of delivery for unused, unwashed items in original packaging with tags intact. WhatsApp us at 8000024952 to begin. See our full Return Policy page for details.

Q: How do I start a return or exchange?

A: WhatsApp us at 8000024952 within 7 days of delivery with your order number, reason, and 1–2 photos. We confirm within 24 hours and guide you through next steps.

Q: When will I receive my refund?

A: Within 5 to 7 business days of us receiving the returned item. Prepaid orders go back to the original payment method. COD orders are refunded via bank transfer or UPI.

Contact & Support

Q: How can I contact SHITAXI?

A: WhatsApp or call us at 8000024952, email shitaxinightwere@gmail.com, or DM us on Instagram @shitaxi_. We are available Monday to Saturday, 10 AM to 7 PM IST.

Q: How do I get updates on new drops?

A: Follow @shitaxi_ on Instagram and turn on notifications. Or WhatsApp 8000024952 with the message 'ADD ME' to join our exclusive new-drop broadcast list. Since each design has only 2–3 pieces, being notified early is everything.

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